--- title: "QuickBooks Online Bank Feed Not Working: Fixes | MCC" description: "Reconnect without duplicates, find missing days and know what to tell support. Worked balance-check example." url: "https://mcc-solutionsnj.com/bookkeeping/guides/quickbooks-online-bank-feed-not-working" --- Bookkeeping guide · Updated October 12, 2026 # QuickBooks Online Bank Feed Not Working: Fixes When a bank feed stops, transactions pile up elsewhere and reconciliation gets harder each week. Most breaks come from a handful of causes, and many can be fixed in minutes. By [Matthew Coleman](/about), MCC Solutions **Quick answer.** When a QuickBooks Online bank feed stops, check the connection status on the Bank transactions page. A message about updating credentials usually means you changed your online banking password or the bank asked you to confirm identity, so log in to the bank's own site first, then update the connection. Want this handled for you? Monthly bookkeeping, cleanup and year-end close for small businesses. Start with a free health check of your books. [Free health check](/bookkeeping/health-check)[Get a quote](/bookkeeping/#interest) **Related:** [Trial balance explained](/bookkeeping/guides/trial-balance-explained) · [Owner contribution or loan](/bookkeeping/guides/owner-equity-and-capital-contributions) · [Closing entries and retained earnings](/bookkeeping/guides/closing-entries-and-retained-earnings) **Free tools:** [Current ratio calculator](/bookkeeping/current-ratio-calculator) · [How many sales do I need to break even?](/bookkeeping/break-even-calculator) [![Intuit ProAdvisor Gold tier badge](/img/credentials/intuit-proadvisor-gold.png)](https://proadvisor.intuit.com/app/accountant/search?searchId=matthew-coleman77)Gold tier in Intuit's ProAdvisor program. [See my Intuit listing](https://proadvisor.intuit.com/app/accountant/search?searchId=matthew-coleman77) Keeping your own books? Tallyfinch does invoices, bank import and reports on your computer. [See Tallyfinch](/bookkeeping/mcc-books-downloadable-bookkeeping-software) ## Check for the obvious first Look at the bank connection status on the Bank transactions page. A message about updating credentials usually means you changed your online banking password, added a security question or the bank asked you to confirm identity. Log in to your bank's own website first to make sure there is no notice there. Then update the connection in QuickBooks with the new details. ## Reconnect without creating a mess Use the Update or Fix option on the existing connection, rather than adding the same bank account again as new. A second connection can bring in duplicates. If you must disconnect, choose to keep the account and its history. When the connection returns, QuickBooks will pull in transactions from the past period, often up to the date you set as the start. ## Missing days or duplicates Compare the feed against your bank statement by date. If a gap exists, you can upload a statement file in the format the bank offers, such as CSV, and map the columns. Before importing, check the dates already in QuickBooks so the file does not include overlapping days. If duplicates came in, exclude or delete them from the For review list before accepting. ## When the bank is the problem Some banks limit third-party access or change their connection method, and the feed may be down on their side. Check the bank's alerts, wait a day and retry. Credit unions and small banks may only support periodic updates. If the feed keeps failing, a file upload each month works fine, as long as you reconcile after each one. ## Want us to handle it? We get behind or messy books current, tell you what we found, and hand you a clean starting point, in QuickBooks, Xero or Excel. **Price:** Free review of your books first, then a written quote before any work starts. [Get a free review and quote](/bookkeeping/#interest) [How catch-up and cleanup work](/bookkeeping/catch-up) ## Prevent future breaks Keep a note of the date each bank was last updated. Keep the reconciliation current, since a clean statement balance quickly shows whether anything is missing. Assign a person to check the feed weekly, and use multi-factor prompts carefully, because they can interrupt connections. After a card is replaced and the number changes, check the card connection, because the old one may stop quietly. Do not delete accepted transactions to fix a feed problem unless you understand the reconciliation effect. If you are unsure, ask your bookkeeper or QuickBooks support before changing records in a period that is already reconciled. ## What to tell support If the steps above do not fix the connection, gather the details before contacting support: the name of the bank, the type of account, the date the feed stopped, any error message shown, and what you have already tried. Do not share passwords or full account numbers in a chat. Clear details shorten the call, and a note of the case number helps if the issue returns. Meanwhile keep categorizing from file uploads, so the books do not fall further behind. ## Worked example with numbers The feed stopped on March 5 and you noticed on March 20. Reconnect the account, then review the downloaded transactions from March 1. The statement ending balance is $6,420. After accepting the new items, the QuickBooks register should also show $6,420 on that date. If it shows $6,780, you have a $360 duplicate or missing transaction to find, often a manual entry that the feed later imported again. ## Mistakes that cost money Creating a new connection instead of reconnecting, which can duplicate history. Importing a file on top of the feed and creating duplicates. Ignoring the problem until the reconciliation is months behind. Not telling support the exact date the feed stopped. ## Check your work Compare the register balance to the statement balance for the last date of each month affected, not just today. ## Common questions **How far back will the feed import?** It depends on the bank and on settings you choose when connecting, so confirm after reconnecting. **Will reconnecting delete my categorized transactions?** No. Accepted transactions stay, but check the For review list for new items. This guide is general information, not tax, legal or accounting advice. Rules, fees and due dates change; check with the IRS, the NJ Division of Taxation or a licensed professional for your situation. Let us handle it [### Monthly bookkeeping Categorizing, reconciling and monthly reports, with cleanup, payroll and NJ filings available. Bookkeeping →](/bookkeeping/) [### QuickBooks Online Monthly bookkeeping, cleanup and reconciliation in QuickBooks Online for New Jersey small businesses. Your account stays in your name. QuickBooks →](/bookkeeping/software/quickbooks-online) More guides - [How to Undo Common Mistakes in QuickBooks Online](/bookkeeping/guides/how-to-undo-mistakes-in-quickbooks-online) - [Building Custom Reports in QuickBooks Online](/bookkeeping/guides/quickbooks-online-custom-reports) - [Using the QuickBooks Online Audit Log](/bookkeeping/guides/quickbooks-online-audit-log) - [Undeposited Funds in QuickBooks Explained](/bookkeeping/guides/quickbooks-undeposited-funds-explained) Free tool - [Bookkeeping health check](/bookkeeping/health-check) [All guides](/bookkeeping/guides) Reach small business owners, freelancers and bookkeepers who read this guide: [advertise here](/advertise#bookkeeping). Do it yourself ### Chart of Accounts and QuickBooks Import Pack Start your books with an account list built for your type of business, instead of the generic default, and compare it with the accounts you already have. 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